General Service Terms

1. Parties and acceptance

The service provider is the legal entity identified on the quote/invoice (normally JS Network Inc., operating Korea Ops Desk). The client is the company or person identified in the accepted quote/SOW. Acceptance may occur by signature, written email approval, approved electronic acceptance or payment where the quote states that payment constitutes acceptance.

2. Scope and changes

We perform only the actions and deliverables in the accepted SOW/quote. Additional questions, locations, meetings, repeated contact cycles, specialist work or changed deadlines may require a revised quote. No material scope change is assumed from an informal request unless accepted in writing.

3. Client authority and information

The client represents that it has authority to instruct us to contact the named counterparties and to provide the materials shared with us. The client should provide accurate contact, site, project and background information reasonably required to perform the assignment.

4. No authority to bind the client

Unless a specific written authorization says otherwise, Korea Ops Desk is not authorized to sign contracts, accept legal obligations, make binding warranties, change purchase orders, settle disputes or commit the client to price, delivery or other contractual terms.

5. Supplier/site access

Site access, meetings, photography, documents and restricted areas depend on the counterparty’s consent and site rules. The client should help arrange access where appropriate. If access is refused, materially limited, delayed or cancelled by the counterparty, time, preparation and travel already incurred remain chargeable as stated in the SOW/cancellation terms; any unperformed balance is handled according to the accepted project terms.

6. Safety and lawful conduct

We may refuse, pause or leave an assignment if conditions appear unsafe, unlawful, deceptive, abusive or materially different from what was disclosed. Clients and counterparties must not instruct us to trespass, bribe, conceal identity where disclosure is required, obtain protected trade secrets unlawfully or violate site/security rules.

7. Commercial observation, not certified inspection

Unless expressly arranged with a qualified specialist, services are commercial observation, communication and reporting. They do not constitute certified QA/QC inspection, engineering audit, laboratory testing, valuation, credit rating, legal due diligence, accounting, tax advice, customs brokerage or other regulated professional services.

8. Supplier statements and third-party information

Reports may contain statements provided by suppliers or other third parties. We identify material third-party statements where practical but do not guarantee their truth, completeness or future performance. A report is a snapshot based on information reasonably available within the agreed scope at the relevant time.

9. Reports and reliance

Deliverables are prepared for the client’s internal commercial use for the stated assignment. Unless expressly agreed, third parties may not rely on a report as an audit, certification, warranty or professional opinion. The client remains responsible for purchase, investment, legal, technical and operational decisions.

10. Subcontractors and specialists

Where appropriate, we may propose a local partner or specialist for part of an assignment. Material subcontracting or specialist participation that affects the agreed scope is disclosed as required. We seek appropriate confidentiality and scope obligations from persons we engage.

11. Fees, taxes and expenses

Fees are stated in the quote/SOW. First-time fixed-scope assignments are normally prepaid. VAT/taxes, if applicable, and approved travel/third-party costs are additional unless expressly included. Bank, intermediary and payment-platform charges may be allocated as stated on the invoice or quote.

12. Cancellation and rescheduling

Remote work: before work begins, prepaid service fees are normally refundable less nonrecoverable third-party costs. Once substantive work has begun, fees for work already performed are nonrefundable and any unperformed balance is handled fairly according to the scope.
Visits / trade shows: where the SOW does not state a different policy, cancellation three or more business days before the scheduled activity is normally refundable/creditable less nonrecoverable costs; cancellation within three business days may incur up to 50% of the service fee plus nonrecoverable costs; same-day cancellation/no-show may incur up to 100% plus incurred costs. Rescheduling is subject to availability.

13. Confidentiality

Each party should protect non-public business information received for the assignment and use it only for the engagement, except for information already public, independently known, lawfully received from another source, independently developed or required to be disclosed by law. A separate NDA may override this section.

14. Anti-bribery, sanctions and restricted transactions

We may refuse an instruction that reasonably appears to violate applicable anti-bribery, sanctions, export-control, trade-control or other laws. The client is responsible for ensuring its underlying transaction and requested use of the service are lawful.

15. Conflicts of interest

If we identify a material conflict that could reasonably affect an assignment, we will disclose it where appropriate and may decline or limit the work.

16. Force majeure and events outside control

Neither party is responsible for delay caused by events reasonably outside its control, including severe weather, transport disruption, government action, site closure, labor disruption, exhibition cancellation, illness or counterparty unavailability. The parties should cooperate on rescheduling or fair scope adjustment.

17. Suspension and termination

We may suspend work for overdue payment, unsafe or unlawful instructions, missing access/critical information, material client breach or a conflict that cannot reasonably be managed. Either party may terminate subject to the accepted SOW and fees/costs accrued through termination.

18. Limitation of liability

To the maximum extent permitted by applicable law, liability for ordinary negligence arising from a specific assignment is limited in aggregate to the service fees paid for that affected assignment. This limitation does not exclude liability that cannot lawfully be excluded or limited, including intentional misconduct or gross negligence where applicable. Neither party is liable for indirect, consequential or speculative loss to the extent such exclusion is permitted by law.

19. Electronic communications and notices

The parties may use business email and agreed electronic channels for operational communication and approvals. Formal notices concerning material breach or termination should be sent to the business contact/address stated in the SOW or invoice.

20. Intellectual property

Client-provided materials remain the client’s property. Unless otherwise agreed, Korea Ops Desk retains ownership of its pre-existing templates, methods and report formats while granting the client the right to use the final paid deliverable internally for the purpose of the engagement.

21. Governing law and disputes

The parties should first attempt in good faith to resolve a dispute by business discussion. Unless a signed SOW expressly states otherwise, the agreement is governed by the laws of the Republic of Korea and disputes are subject to the competent courts of the Republic of Korea having jurisdiction over the operating company, subject to mandatory law.

22. Entire agreement, waiver and severability

The accepted SOW/quote, these Service Terms and any signed NDA or incorporated document form the agreement for the assignment. Failure to enforce a provision is not a waiver. If a provision is held unenforceable, the remaining provisions continue to the extent permitted by law.

23. Language

Where these Service Terms are provided in multiple languages, the English version controls for international client engagements unless the signed SOW expressly states otherwise or mandatory law requires a different result.